So, our story begins at Are-You-Kidding-Me O'clock last Monday morning (or Sunday night by any reasonable standard)...
We got up, piled into the car and Juno drove us an hour and a half to the Louisville airport, arriving at 4:00AM for a 6:00AM flight. She parked and D walked me over to a nice seating area where I could wait while they checked in. A minute later, I hear Juno's voice from across the airport - "WHAT?!"
Yup, our flight had been canceled. To be fair to Delta, just this once, they had messaged Juno around midnight to let her know but she hadn't checked her texts before we left.
Our 6:00AM flight was now a 6:00PM flight and we were faced with either waiting 14 hours in the airport or driving another hour and half home and then driving back down in the afternoon. Juno was all for driving home and coming back, kindly concerned that I really couldn't sit around in an airport for 14 hours. D was freaking out and insisted he couldn't handling driving home and then back again the same day. I came up with the brilliant, or possibly idiotic, idea... let's do neither. Let's get a flight tomorrow and go home now, get a decent night's sleep and face the whole thing fresh.
In retrospect, it was a horrible idea.
So, Tuesday we're back at the Louisville airport, this time at a sensible hour for a 10:00AM flight. Juno has sworn off scheduling 6:00AM flights for family holidays. They get me a wheelchair and roll me down to the gate. Our plane is actually there, and we fly to Detroit.
Which is where Everything Goes Wrong...
So, first, while we're waiting for our connection the Detroit a nice young fellow in airport livery asks if we need the wheelchair I'm sitting in. It turns out they don't have enough available and a flight is arriving that needs some. Well, I say, I'll need it board my plane but that's not until 3:00PM, which is two hours yet, so you can have it as long as I get one back. So, now my wheelchair is gone.
Then our flight is delayed... and delayed again.
Then it's canceled, to the general outrage of the 70 or so people waiting with us.
They will later claim it was canceled due to weather. This is a lie. The weather was perfect in Burlington and sure, it was raining in Detroit but only for about 20 minutes. No other flights got canceled. No one believes it was a weather.
The poor kid working the gate in desperately trying to manage 70+ angry travelers, insisting that everyone just needs to give it a few minutes and Delta will automatically rebook us. Amazingly, they do... for a 6:00AM flight the next day, flight to New York City with connection to Burlington.
Yeah, not happening.
So, Juno gets in line and waits to talk to the poor kid about other options. As I'm sitting next to gate, I get to listen in on people in line ahead of her... including a nice pair of couples also insisting on getting to Burlington today. They have a plan... fly to Albany, NY and get ground transportation to Burlington. The poor kid at the gate goes for it and I text Juno and suggest the plan.
So, now we're booked on a flight to Albany... at 10:00PM... on the other side of the airport.
Juno asks about getting my wheelchair back. Luckily, some porter who was passing with several has just stopped. The gate agent tells Juno to just grab one of those. She does and, with D pushing, we're off to our new gate.
Long story slightly less long, we ended up spending about 12 hours waiting in Detroit. Apart from the wheelchair we basically stole, I got no accommodations for my disability despite Juno talking to Customer Service and explaining my needs. Juno had to cancel out rental car and schedule another one.
Ultimately, we arrived in Albany around midnight. By some miracle, so did our luggage. We got the second-to-last rental car in Albany, got a hotel room and snagged about 4 hours sleep before setting out on a 4 hour drive my dad's place in Vermont.
So, to sum up... Delta canceled our flights twice, because it was more convenient for them to do so. They offered no practical accommodations for my disability while I was stuck in Detroit. We had to pay additional money for a hotel and rescheduled rental car and we got to Vermont two days late.
Yeah...
Never flying on Delta again, and I have a couple of complaints for file with both the airline and the federal government about the airline.